Support

We're here to help you get the most out of aptidesk.

Email support@aptidesk.com and we'll get back to you. We aim to respond within two business days. Please include your account email and, if it helps, a short description of what you were doing and any error message you saw.

Send us a message

Prefer a form? Send us a note here and we'll reply to the email you provide.

Self-serve documentation

Many questions are answered in our documentation, which covers setup, connecting Zoom and Google, recording and automatic retrieval, and how your data is handled. For privacy details, see our Privacy Policy.

Common questions

How do I connect Zoom?

Go to Settings → Integrations and click Connect Zoom. You'll be taken to Zoom to authorize aptidesk, then returned to your dashboard. See the Zoom section of the docs for the full walkthrough.

How do I disconnect Zoom or remove the app?

From Settings → Integrations, click Disconnect. You can also remove aptidesk from the Zoom App Marketplace under Manage → Installed Apps. Disconnecting stops future access and deletes the stored access tokens.

Where do my session recordings go?

When you connect Zoom and enable cloud recording, aptidesk retrieves finished recordings, transcribes them, and saves an encrypted session to your account. The original audio is not stored on our servers — it is discarded after transcription.

Is my data private?

Your session content is encrypted, and we're designed so that we don't store anything we can read. See the encryption section of our Privacy Policy for the details and the one necessary exception (in-memory AI processing).

Do I need consent to record my clients?

Yes — recording laws vary and often require everyone's consent. You are responsible for obtaining any consent required before recording. aptidesk is designed to make recording visible and deliberate.

Something not working?

If a recording didn't arrive or an integration shows an error, check Settings → Integrations for a status message, then email us at support@aptidesk.com with your account email and the approximate time it happened. We'll investigate and follow up.